jay9 Terms & Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between the jay9 platform ("Platform", "Site", or "jay9") and its users ("you", "user", or "member"). It is your responsibility to read and understand these Terms in full before using the jay9 website or application.

By accessing jay9, creating an account, or using any service on the platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please refrain from using the platform.

2 Eligibility & Account Registration

2.1 Age Requirement

jay9 services are available only to individuals aged 21 or older. No person under this age may use this platform. By registering, you confirm that you are at least 21 years old.

2.2 One Account Policy

Each person may operate only one account. Creating multiple accounts for the same individual is strictly prohibited. If multiple accounts are detected from the same device, IP address, or payment method, jay9 reserves the right to close both accounts.

2.3 Accuracy of Information

You must provide accurate and complete information at the time of registration, including:

• Full legal name (as per your National ID card)
• Active mobile number (Bangladeshi)
• Correct date of birth
• Valid email address (where applicable)

jay9 reserves the right to close accounts and withhold funds if false or incomplete information is provided.

2.4 Identity Verification (KYC)

jay9 reserves the right to verify a user's identity at any time. Proof of identity, proof of address, or payment method verification documents may be requested before a withdrawal is processed. Withdrawals may be delayed until verification is complete.

3 Account Responsibility & Security

You are solely responsible for the security of your jay9 account. Keep your password and login details confidential and do not share them with any third party.

Your responsibilities include:

• Using a strong and unique password
• Notifying jay9 support immediately if you suspect any unauthorised access to your account
• Accepting responsibility for all transactions carried out through your account
• Not allowing anyone else to use your account

jay9 will not be liable for any loss resulting from unauthorised third-party access, unless it is proven that the loss was caused entirely by a fault on the platform's own part.

4 Deposits & Withdrawals

4.1 Payment Methods

jay9 currently accepts transactions through the following mobile financial services: bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet). Funds sent through any method other than these specified options will not be accepted, and jay9 will not be held responsible in such cases.

4.2 Minimum Limits

• Minimum deposit: ৳500 (per method)
• Minimum withdrawal: ৳1,000

4.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 15 minutes to 2 hours. However, this time may be longer if identity verification is incomplete or a security review is required.

4.4 Transaction Authenticity

Every withdrawal request goes through jay9's internal security checks. If an unusual or suspicious transaction is detected, an additional verification request will be sent.

5 Bonuses & Promotional Offers

5.1 Welcome Bonus

New members receive a 200% welcome bonus on their first deposit, up to a maximum of ৳10,000. For example, a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. For a deposit of ৳12,000 or more, the maximum bonus of ৳10,000 applies, giving a total balance of ৳22,000.

5.2 Wagering Requirements

Before the welcome bonus can be withdrawn, you must complete betting equal to 10 times the bonus amount. The wagering calculation is based on the bonus amount only, not the combined total of the deposit and bonus.

For example: for a ৳2,000 bonus, you must complete ৳2,000 × 10 = ৳20,000 in bets. Only after that will winnings earned from the bonus become withdrawable.

5.3 General Bonus Terms

• Only one welcome bonus may be claimed per account, per mobile number, and per payment method.
• If wagering is not completed within the specified period from the date the bonus was claimed, the bonus will be forfeited.
• Bonus funds cannot be withdrawn directly — only winnings earned after meeting the wagering requirements are withdrawable.
• jay9 reserves the right to modify, suspend, or cancel bonus offers at any time.
• If bonus abuse is proven, the account may be closed and all funds forfeited.

5.4 VIP & Cashback Programme

jay9's VIP programme has four tiers, and progression to a higher tier is based on regular play:

• Bronze — up to 0.2% cashback per week
• Silver — up to 0.4% cashback per week
• Gold — up to 0.6% cashback per week
• Platinum — up to 0.8% cashback per week

Detailed terms for VIP benefits apply separately and are subject to change.

6 Betting & Gaming Rules

6.1 Betting Decisions

All bets placed on the jay9 platform are based on the user's own decision and risk. Once a bet is confirmed, it generally cannot be changed or cancelled, unless settlement is required due to a technical error.

6.2 Technical Errors

If a game result becomes uncertain due to server disruption, network issues, or software errors, jay9 reserves the right to void that round and return the stake.

6.3 Incorrect Quotes or Results

jay9 reserves the right to void bets where obvious errors, incorrect quotes, or wrong results have been displayed. In such cases, the full stake will be returned.

7 Prohibited Activities

The following activities are strictly prohibited on the jay9 platform:

• Using automated software, bots, or scripts to play games or place bets
• Operating multiple accounts with the intent to abuse bonus benefits
• Attempting unauthorised access to another user's account
• Exploiting technical vulnerabilities in the platform
• Using the platform for money laundering or any illegal financial activity
• Harassing, threatening, or defrauding other users
• Operating an account under a false identity

If evidence is found of involvement in any of the above prohibited activities, the account will be immediately closed, all funds forfeited, and the relevant authorities notified if necessary.

8 Privacy & Data Protection

jay9 treats the protection of members' personal information as its highest priority. The platform uses SSL encryption technology to keep all data secure. Please read our Privacy Policy to learn in detail how your information is collected, used, and protected.

jay9 never sells your personal information to third parties. However, specific information may need to be shared when required by legal obligation, security verification, or fraud prevention.

9 Responsible Gaming

jay9 believes that gambling should be a form of entertainment and should never be a source of financial problems. We therefore consider responsible gaming to be an integral part of our service.

Our responsible gaming measures include:

• The option to set your own deposit limits
• The right to request a temporary suspension or closure of your own account
• Direct support offered if signs of gambling addiction or problems are identified

If you feel that gambling is having a negative impact on your life, please read our Responsible Gaming page and contact the support team.

10 Account Suspension & Closure

10.1 Closure by the User

You may request to close your account at any time. After receiving the request, the jay9 support team will verify that there are no active bonuses or pending withdrawals. Any legitimate funds will be returned via the relevant payment method.

10.2 Suspension or Closure by jay9

jay9 may suspend or close an account in the following circumstances:

• Breach of any clause of these Terms
• Providing a false identity or incorrect information
• Evidence of fraud or bonus abuse
• Failure to complete identity verification (KYC)
• Failure to cooperate with legal or regulatory requirements

In the event of account closure, funds associated with unlawful activity may be forfeited.

11 Limitation of Liability

jay9 is always committed to operating a safe and reliable platform. However, jay9's liability is limited in the following circumstances:

• Temporary service unavailability due to unexpected technical errors or server disruption
• Issues arising from third-party services (payment gateways, game software providers)
• Errors in the user's own device or internet connection
• Force majeure events such as natural disasters, government directives, and similar circumstances

In case of any loss, jay9's maximum liability will be limited to the amount of the specific transaction that caused the loss.

12 Changes to Terms

jay9 reserves the right to modify these terms and conditions, in part or in full, at any time. In the case of significant changes, users will be notified in advance through their registered contact method.

By continuing to use the platform after changes take effect, you will be considered to have agreed to the new terms and conditions. Therefore, it is recommended that you visit this page regularly.

If there are any questions or disputes regarding these terms and conditions, both parties will first attempt to resolve them through direct discussion.